Returns & Exchanges
At Robert Mondavi Winery, we strive for excellence in every bottle, but if your order arrives damaged or fails to meet our quality standards, we are committed to making it right. Due to legal regulations regarding the sale of alcohol, we can only accept returns for products that are defective or damaged during transit.
Contact Customer Care
Notify our concierge team within 30 days of receipt by emailing or calling us with your order number and a description of the issue.
Provide Documentation
To process a claim for damaged or corked wine, please provide clear photographs of the product, the packaging, and the shipping label.
Return Authorization
Once your claim is approved, we will provide a return shipping label and instructions for safely repacking the wine for transit.
Resolution
After we receive and inspect the returned items, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing